See Sunderland in a new light

January 18th, 2010

shine

SHINE is a festival taking place in Sunderland from 21-31 January 2010, it will transform the city in to an urban garden made up of dramatic projections, interactive games and magical light shows.

The Sumo team developed the promotional campaign for the festival, as part of our ongoing work to promote Public Art in Sunderland and we will be joining the crowds in the city centre for the launch next weekend.




Pinhole project

January 18th, 2010

pinhole

This strange contraption arrived in our studio today, it is a large wooden pinhole camera from Poland, and it joins a growing collection of primitive photographic devices which we have collected as research for a new exhibition which will be taking place in Autumn 2010.




Enchanted Park

December 15th, 2009

ballet2

lights

Living in the North East I am spoilt for great cultural days out. This Christmas NewcastleGateshead have a fantastic programme of activities like The Enchanted Park (pictured above) which I visited last weekend.

Check out the whole NewcastleGateshead Winter Festival programme here.




AMA and Twitter

December 9th, 2009

At the Arts Marketing Association Digital Marketing Day last week there were some useful points raised regarding creating Twitter content. I thought I would put together some of the main ones in a blog post.

1) The importance of re-tweeting

In our Managing Director Jim’s keynote speech he cited this great quote:
“When a blogger asks for comments but never replies back, it’s like beginning a conversation and then leaving the room when someone else starts talking.”
One of the best attributes of Twitter, in my opinion, is the fact that you can contact people so succinctly and directly. As the social media fan and CNN anchorman Rick Sanchez tweeted, ‘i twitter because i need as a journalist to get what viewers think and say. w/out them i’m just another talking head.they complete me, lol!”

2) Dealing with negative feedback

Susan Hallam in her talk regarding digital marketing strategies, suggested that the best thing to do when your organisation is given negative feedback on Twitter is to wait. Not for long enough that your silence is noted, but for long enough that someone else from outside the organisation will step in and defend you. Though you may want to reinforce this, it is a more powerful defence if it comes spontaneously from a fan.

3) Planning to speak to each of your audiences

Though it’s not a new concept to plan a schedule of communication, or for this to include social media sites, I thought it was a great idea of Susan Hallam’s to divide up your schedule by audience, not necessarily by event. So rather than just thinking of the messages you want to put out to each audience in the launch of an exhibition, instead set yourself the task of putting out one message for each main target group each week or fortnight. She also reminded us of the importance of aiming messages at journalists - they are often big fans of the blogosphere too.

4) Lovelinks

DK  from Mediasnackers introduced us to the term ‘lovelinks’. If you’re nervous about having a Twitter feed directly into your website, an alternative is to provide links to anyone saying positive things about you under a ‘What people are saying’ type heading. A Tweet from agency Redfront during the AMA event pointed out that sites like Trip Advisor should be included too.
It’s not the ideal scenario in my opinion but if you can’t persuade your organisation to set up an incoming feed then this is a good compromise.

5) Meeting your audience

In large venues, it can be difficult to get to know your audiences, particularly where you don’t have ticketing and the chance to gather data. Susan Hallam suggested starting by finding out who your main Tweeters are by using one of the tools like www.socialmention.com and searching for your organisation’s name (and your competitors) being mentioned in microblogs. In the left hand side bar you’ll get the details of the main authors mentioning you and in turn you can look them up and find out more about them.

6) The method not the result

DK overtly urged organisations to ‘come out from behind the curtain’ and be personable, as part of getting involved in social media. He suggested, ‘Stop writing press releases and show what you’re doing’ and explained how powerful it can be, and how interested people are, in you updating them on your process and progress rather than just announcing finished ‘products’ (events or exhibitions). Jim has often cited the Brooklyn Museum blog for how well they do this. This approach also gives people information in bitesize pieces but with links to more detail, a good general principle for online communications now.
Susan Hallam suggested a great, simple way to give loyal audience members added value and to give them a reason to read your e-bulletins and link to your website -  to generate some exclusive information in the form of an interview with an upcoming artist, curator, speaker or similar and to provide a link for signed up fans to find it first. This could be part of the strategy of keeping the audience involved in the development process.

7) Calls to action

The National Theatre of Wales website, presented by their Artistic Director, John McGrath, reminded me of the importance of calls to action. ‘Find out more’ is more impactful than just a Ning link and ‘Visit our social network for reviews, comments and more…’ (as used on the NTW website) is even better because the audience can understand the reason for clicking.

And one final point which is much broader than just Twitter but, I thought important enough to be worth mentioning here:

Jon McGrath said that ‘Can we do it digitally?’ has become a kind of mantra for them. They had a really brave (and successful) online launch and are now committed to this a continue this approach as widely as possible (although their performance content will, for now at least, remain in person not online). This inspired me and I think we need to look at more opportunities for our clients to transfer processes online. We are currently developing an intranet and online ticketing functionality so hopefully these will be first of many such projects.




Kom je ook?

November 29th, 2009

I have spent the last few days in the Netherland’s attending and speaking at Kom je Ook? 3 (which roughly translates as ‘Are you coming’) an event run three or four times a year by MediaMatic in Amsterdam.

jim_badge

The theme of the event was ‘The audience as programmer’ and it brought together speakers from the UK and the Netherlands, it was a wonderful conference which I appreciated all the more for having recently organised MuseumNext.

The first speaker was Fiona Romeo from the National Maritime Museum in London, who had some lovely examples of audience participation. I really liked a piece from artist Chris O’Shea which used the big screens that the BBC have in Liverpool to engage the public.

In these a giant hand appears from high to tickle, flick or even remove from view unsuspecting pedestrians. See a film of this here

Fiona was followed by a presentation by Joost Heijthuijsen from Dutch arts festival Incubate, about the Social Festival Model that they have been developing. This is basically an open source format for an arts festival which see’s them trying to create organizational co-creation by asking the public for input in to everything from marketing plans to strategy documents which are all available for anyone to edit on an online wiki.

This is a really fascinating project which I have bookmarked to learn more about, I am both amazed and in awe at an arts organization being so brave and so open.

Joost was followed by a case study about participation without technology and a short presentation about how you get people to participate in social media, and then my own keynote on ‘coproducing the museum’.

jim_keynote

This was followed by a number of pitches, from five individuals who wished to win a workshop to help them to apply for funding to develop there idea’s in some way.

These were:

A curator wanted to develop an educational game in his museum, which would turn kids in to detectives and his venue in to a boardgame.

A group who wanted to set up a website which would allow fans of bands to group together online to raise enough money to book a place for that band to play a gig in there city.

An idea which surrounded commissioning five pieces of art which would only appear on mobile phones.

Grannypedia which would record the knowledge of grandparents and make this available online.

Virtual collections which was a plan from a new media company to digitize museums and place them online in a 3D environment.

One winner was selected by the audience who had to scan their RFID tags on umbrellas held by those pitching idea’s and the other by a jury which I sat on.

The winner from the audience was the website which would bring together music fans to co-operate to get the bands they loved gigs in their home town and the winner from the jury was the grannypedia.

Kom je ook? is well worth a trip to the Netherlands, and I am sure I will return as a delegate next year.




Durham Lumiere

November 17th, 2009

Son et lumiere at Durham Cathedral

Durham’s bid to be City of Culture took a big step forward this weekend with the Lumiere Festival which seemed to be a fantastic success. I went on Sunday night when the city centre was full and had a really exciting buzz about it. People were enjoying the mix of stunning, giant spectacles and interactive, fun installations. The son et lumiere show at the Cathedral was particularly breathtaking, with projections telling the story of the building, even showing it being ‘built’.

The feedback on the Lumiere website and Twitter makes a few comments about the minor details of the organisation of the event but is mostly really enthusiastic, some people even describing it as ‘life-changing’ - you can’t get much a much more satisfying review of art than that! I know of various people who travelled to Durham specially for the festival and I don’t think they would have been disappointed - the city looked magically beautiful and it was fun to just wander around exploring the various vistas and installations and seeing people react to them.

Lumiere is a progression on 2008’s Enlightenment Festival and the chat on Flickr and other sites is that people are hoping this will become an annual event. There’s also a call for some of the lighting, such as the colours higlighting the viaduct, to become permanent fixtures, in place of the comparatively stark street lighting.

ONE NorthEast has a mission to support ‘World-class Festivals’ and this was certainly one of them.




Ice Design

November 13th, 2009

ice

A trip to London to meet a new client gave us the chance to check up on a project that we’ve just completed for the Natural History Museum.

The museums annual Ice Rink always proves a big draw for visitors, and with the fantastic Natural History Museum and thousands twinkling fairy lights as a backdrop we can certainly see why.

Sumo created the identity for the Ice Rink and implemented this both on-site and across the promotional campaign which is helping to spread the word about this unmissable winter treat (see more of this work here).

Unfortunately we didn’t have time to hit the ice, but I’ll be back!




No longer a secret

November 11th, 2009

dan

London Shh… was officially launched at a champagne reception hosted by architectural historian Dan Cruickshank last night at Burgh House in Hampstead.

London Shh… is a new organisation highlighting the capital’s Small Historic Houses, it brings together the Freud Museum, Benjamin Franklin House, Kelmscott House, Dr Johnson’s House, the Handel House Museum and Burgh House to bring these hidden gems to wider public attention.

The branding and website for London Shh… was developed by Sumo, with help from Scottish illustrator Iain McIntosh who produced beautiful illustrations of each historic property.




Return to Shetland

November 11th, 2009

shetland_bear

Branding is one of the most challenging and fulfilling things that we do as a company; we totally immerse ourselves in what an organisation is all about and in the process we get quite attached to the client and the final brand, almost disinclined to hand it over to the client in some cases for fear that they might not look after our progeny.

Today I was in Lerwick for a meeting with Shetland Amenity Trust. They commissioned Sumo in 2005 to develop the brand for Shetland Museum & Archives and a series of trails to lead people around the many must see archeological and natural sites on the islands.

With Shetland’s oil starting to run out, it is more important than ever that the islands capitalise on the rich natural and cultural heritage which drive their tourist industry, and the Museum and trails are an important part of this strategy.

I took the chance whilst in Lerwick to visit the museum, which I last saw in 2007 when it was a few weeks away from opening. The venue is beautiful and well thought out and care and attention have been lavished on every aspect of the project.

The brand is still working brilliantly across the museum’s marketing with the team at Shetland Amenity Trust doing a great job of producing adverts, posters and newsletters with our guidelines, but I think it was the bear shown above the entrance and its friends in the shop which really grabbed my attention! One of the important things that we discussed at the start of the project was a total quality experience for visitors, and Shetland Amenity Trust has really taken that to heart, not only in the displays but also in merchandise like the specially commissioned Burra Bears (a local business success story). They have worked with craftspeople from across the islands to bring together a really high quality offer in the museum shop and similar efforts have gone in to the quality of the locally produced food in the cáfe.

The museum has received around 75,000 visitors annually since it opened, which is an impressive feat considering that the islands have a total population of about 23,000!

I left Lerwick (with a Burra Bear for my daughter) delighted that the brand was working so well for museum and really impressed with the continuing work that the Shetland Amenity Trust are doing to make the brand real.




Junction opens

November 7th, 2009

junction_day

Today was the opening of Junction, the new arts centre in Goole, East Yorkshire.

Sumo got involved with the project earlier this year, helping the team at the art centre and the council to agree a name for the venue through a series of workshops and then developing the identity for the new custom built arts venue.

Junction brings a fantastic cultural resource to the town and the opening season is jam packed with music, comedy, film, craft, theatre and dance. In fact they have something for everyone.